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Bain Capital Completes Acquisition of VXI Global Solutions

May 25, 2022

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Bain Capital Completes Acquisition of VXI Global Solutions

BOSTON and HONG KONG, May 25, 2022 – Bain Capital Private Equity (“Bain Capital”), a leading global, value-added investor, announced that it has completed its acquisition of VXI Global Solutions, a leading provider of Business Process Outsourcing (“BPO”) services to businesses around the world, from The Carlyle Group. Financial terms of the private transaction were not disclosed. 

Founded in Los Angeles in 1998, VXI Global Solutions provides innovative contact center and BPO services, omnichannel and multilingual support, software development, customer experience innovation, quality assurance and infrastructure outsourcing. VXI has more than 35,000 employees operating in 42 locations in North America, Asia, Europe, and the Caribbean and plays a key role in partnering with multinational businesses as they expand their reach around the world. 

Bain Capital previously invested in VXI from 2012 – 2016. During this period, VXI further penetrated the Chinese and Central American markets. Also fueling the company’s growth was the acquisition of Symbio, a leading IT outsourcing provider, which expanded VXI’s global services offering and enhanced its competitive position in China.
David Zhou, Co-Founder and Co-CEO of VXI, said: “On behalf of my Co-Founder and Co-CEO, Eva Wang and the entire VXI team, I'm extremely grateful for the close and strategic relationship we've fostered with The Carlyle Group over the last five years. Their continued support and confidence allowed us to grow into the leading global Customer Experience (CX) firm we are today. Reuniting once again with Bain Capital will accelerate our obsessive pursuit of creating legendary and transformational experiences for our employees, our clients and their customers as we enter the next chapter of CX and CX Advisory services. We couldn't have a better partner than Bain Capital as we continue to disrupt the CX space by enabling challenging perspectives, developing innovative tools and investing deeply in people to unlock the art of the possible.”

Jonathan Zhu, a Managing Director at Bain Capital Private Equity, said: “This investment is testament to Bain Capital’s advantage in founder partnership deals and the result of more than 10 years of relationship building. Over the past three years, VXI has demonstrated robust organic growth, and we are confident in David and his team’s ability to accelerate this trajectory.“

BofA Securities served as the exclusive financial advisor to Bain Capital Private Equity. 


About Bain Capital Private Equity

Bain Capital Private Equity has partnered closely with management teams to provide the strategic resources that build great companies and help them thrive since its founding in 1984. Bain Capital Private Equity's global team of more than 250 investment professionals creates value for its portfolio companies through its global platform and depth of expertise in key vertical industries including healthcare, consumer/retail, financial and business services, industrials, and technology, media and telecommunications. Bain Capital has 23 offices on four continents. The firm has made primary or add-on investments in more than 1,000 companies since its inception. In addition to private equity, Bain Capital invests across asset classes including credit, public equity, venture capital and real estate, managing approximately $160 billion in total and leveraging the firm's shared platform to capture opportunities in strategic areas of focus. 

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