Page 35 Bain Capital Healthcare

Bain Capital has supported this rapid scaling by
applying its differentiated HCIT value-creation playbook
and deploying a cross-vertical team with combined
expertise across healthcare and technology. In
particular, Bain Capital helped support:
• Building a best-in-class executive leadership team,
led by CEO Amanda Eisel, a former Bain Capital
executive, and supplemented by nine new ELT
members.
• Doubling R&D investment to modernize Zelis’s
product suite, leverage AI, enhance the user
experience, and accelerate network expansion.
• Tripling bookings by expanding product and go-to-
market efforts into larger regional plans and Blue
plans, and by deploying best-in-class marketing
and sales technology to accelerate the sales cycle.
• Executing four strategic acquisitions and numerous
business-development partnerships to deepen
the company’s advantage in key end markets and
strengthen its fintech talent base.
High-quality performance
fundamentals
3 5
- x
ROI
99
%
gross retention
66
customer NPS
118
%
net retention
*All figures as of 9/30/25
35
Bain Capital Healthcare Healthcare IT