Effective Governance That Elevates ESG

Case Study

Committed to “fixing insurance for good,” esure, a UK-based home and motor insurer, strives to be a socially responsible force for good—not only for its customers, but also for its colleagues, communities, and the environment. A strong governance framework ensures esure regularly assesses ESG risks, opportunities, policies, and targets—and encourages progress across its ESG initiatives.

After acquiring esure in a take-private transaction in 2018, Bain Capital’s Private Equity team now holds four of the company’s 11 board seats. This influence enables us to work in lockstep with the esure team on ESG initiatives.

When it comes to sustainability, esure has quantified its carbon footprint, and set targets for achieving net zero across all carbon emissions by 2050 and for scopes 1 and 2 by 2025. It is already taking critical steps to get there by working with supply chain partners to develop a Greener Parts initiative, which uses recycled parts to reduce the carbon intensity of repairs within its branded network of carbon neutral body shops. esure also encourages customers and colleagues to make more sustainable choices, such as switching to electric vehicles.

Transparent disclosure is critical. esure publishes an annual report to ClimateWise, an independent global network of leading insurance industry organizations. In 2022, esure achieved a 130% year-over-year uplift in its ClimateWise score.

esure’s board is also driving efforts to build a truly inclusive organization reflecting the diversity of esure’s customer base. Its DEI policy outlines multiple commitments, including working toward increasing female representation in the leadership team in the near future. The company publishes its Gender Pay Gap Report annually, has produced its first Ethnicity Pay Gap Report, and leverages monthly employee engagement surveys to provide regular insight into how its employees feel about DEI.